Using References Effectively in Your Job Search

Checking references for job applicants isn’t what it used to be. Many organizations, fearing litigation, warn their employees not to divulge anything more than dates of employment if they’ve been called as a reference for an employee or former employee.

Savvy interviewers may also call people they know in organizations on your resume, looking for information under the radar of your formal reference list.

I recommend annotating your reference list to make checking references easier for your interviewer, easier for your references, and more effective for your job search.

Include a brief note for each person who is a reference for you, including how they know you, to give context, and what kind of information they might be able to help with. Give this same framework to the reference when you contact him/her to ask them to speak on your behalf. It will help them focus more effectively when they are called.

Mildred Culp, Ph.D. recently interviewed me for an article she wrote in the Modesto Bee, and you can read her entire article here:

http://www.modbee.com/2011/10/16/v-print/1907417/workwise-what-no-one-told-you.html

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What Makes You a Good Job Candidate?

What do you offer that sets you apart from other applicants, as you apply for your next job?

Find the right words to explain how you’re unique.

  • Have you successfully led a project that came in on time and under budget?
  • Are you a big picture thinker with the ability to describe the future to others and get their buy-in?
  • Are you a dedicated and focused worker who has a good eye for details?
  • Have you led a group from being dysfunctional to having better relationships and higher productivity, even in adverse circumstances?

Knowing the value that you bring to your next job could help you describe that value to a hiring manager. Clearly articulating that value within your resume and cover letter increases your chances to get that interview in the first place!

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Know Yourself Before You Take a New Job

Attitude is everything: Do you remember the singing toll collector? Somewhere in metropolitan New York, a man who collected tolls for a living sang to those who came through his tollbooth, and commuters tried to get to his line so they could be entertained on their ride home or to work. On the other hand, some tollbooth operators are downright surly, and obviously hate their jobs! Same job, different people….

Customer service reps offer even more telling glimpses into job satisfaction and ability to deal with differences in people. Some who work in IT should be writing code in their cubicles and not answering the phone to help end users.

Each of us is different, and what may be perfect for me might be the worst job ever for you! If only we could know that in advance!

Bob worked in an internal distribution center in a large organization. He delivered materials to individual  internal customers in various buildings on a daily basis. When he saw a next-level position open up, he decided to apply for it and asked for help with his resume and application.

During the resume review, conversation touched on the job he was leaving, and what, exactly, he most liked about it. Bob enjoyed the one-on-one contact with the individuals he saw on a daily basis, and realized that the new position would have limited contact with others, since he’d be delivering his product by truck to a loading dock instead of to twenty or thirty people at their desks.

Bob decided that having work he liked and intereaction with end users outweighed the small salary increase and the next-level position, and he decided not to apply for the new job after all!

  • What do you expect from your job? What would make it most meaningful? What are the deal-breakers for you?
  • Do you need contact with colleagues and customers?
  • Do you prefer to work alone and be autonomous or do you want to be part of a team?
  • Do you want variety in your work, or do you prefer to do routine tasks that you can easily remember and master?

Spend some time in reflecting about just what constitues satisfying work for you. Make a list of what you need, and what you want. Be sure to include those things you have now, that are important, even if they are things you seldom think about because you already have them!

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Expanding Opportunities in the Job You Have

Are you motivated and effective at your current job, but recognizing that it is getting a bit stale? Are you bored with the job you currently have? Have you mastered the tasks such that they are nearly automatic? Are you less motivated to do your best than you once were? Are you handcuffed by the salary and health insurance?

A good job should help you stretch and grow, and develop additional skills. One of the best ways to remain motivated, productive, and engaged in your work is to be doing work that makes the best use of your talents and abilities.

All too often, supervisors fail to recognize special skills and talents and need to be prodded or reminded. You may need to speak up during a review meeting to indicate that you’d appreciate having more challenging work to do. You can also do a bit of reconnaisance to kick start a conversation in that direction.

Mark is a productive and conscientious mid-level employee in a company that sells its product only on a wholesale basis. It has a few excellent outlets, and some long term contracts, as well.

Mark knows that one major contract will expire soon, and with the tightening of the economy, realizes that any new contracts may well be signed for reduced quantities. In order to maintain current production levels, and especially to grow, Mark also realizes that new markets will be necessary.

When Mark travels, he uses his own time to explore additional outlets for his employer’s products. He recently discovered two areas that might help the business grow into a higher-end niche, and plans to ask for a change in his current duties to allow him to do some outside sales. He feels his experience in ensuring product quality at time of shipment will help him reach potential customers with a knowledge of exactly what his company is prepared to deliver. I am sure he will be successful at expanding his job and helping his employer’s bottom line!

  • What do you see as you successfully complete your own tasks that could enhance the reach, scope, or effectiveness of your organization?
  • What other areas would you like to learn more about?
  • Is there an opportunity for you to shadow someone else at work to see if that is an area you’d like to move into in the future?
  • Are you already doing your best and wanting to do better?

Take some time to explore the possibilities that may be right in your own back yard before you commit to going elsewhere. You may be surprised by what is right under your nose!

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Finding a Government Job at Sam’s Club

Tony was out of a job and feeling discouraged, embarrassed, and even a little depressed, although he’d never admit to it. His wife tried to be positive and supportive, but it was hard on them both. Although he was in his, “I can’t go out, I need to be looking for work” mindset, she finally talked him into going shopping at Sam’s Club.

At Sam’s, they ran into a distant neighbor who’d coached both their girls’ softball teams and started chatting. Joe asked if Tony had retired, and Tony didn’t answer, so Sally answered for him. “No, he’s not working right now, and he’s looking for work.”

It turns out Joe’s sister worked for a government agency that was actively, but not publicly, recruiting new employees! There was a bit of secrecy involved, but Tony got an interview, a job, and six weeks of training after being out of work for more than nine months.

The surprise? Talking to someone you haven’t seen in years, and finding out about an active hiring effort.
The upside? A paycheck, health insurance, and a very short ride to work.
The downside? It took three months to learn there was a values conflict with the goals of the agency, and Tony decided he couldn’t stay in a job that went against his principles.
The upside? The experience was wonderful preparation for his very next job, which came along, again, unadvertised, within two months!

Your Mission: Make a list of EVERYONE you know now, or have ever known, and consider calling to tell them what’s happening with you. You never know who knows someone who knows someone who… you get the idea…

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The Hidden Job Market

Years ago, when we taught workshops at an outplacement center, we made sure to tell people that only 15% of the available jobs were ever listed in the paper or even online.

Even now, fully 85% of the jobs people find have never been listed anywhere! People find these jobs in other ways. They network with friends. family, and former colleagues, and explore all opportunities for informational interviewing.

If you are currently out of a job, you need to give up any possible “I-don’t-have-a-job-so-I don’t-want-anyone-to see-me-out-during-the day” mentality and set your sights on becoming involved in activities that will expose you to people who may be able to help you.

Of course there are networking opportunities in association meetings, volunteer work, and religious services. But how about considering hobby-related avenues as well? A hiking club, reading groups at local bookstores, taking a class, or joining a bowling league or a quilt guild may provide a lead that is just perfect for you!

Everyone you know knows nearly 300 people, and likely lots more than that. Who can you talk to learn more about what you are looking for?

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Looking for an Industry-Specific Job?

In challenging economic times, it can be particularly difficult to find work in the industry you’re targeting. Some flexibility may be required!

Vince was struggling with certain aspects of his new teaching career, and it showed, so he wasn’t surprised when the school principal asked him to leave after two years. He had no idea where to turn. Working with a career coach, though, Vince was able to pinpoint what he most liked about teaching, and what he didn’t like. He was surprised how much he learned about himself in the process.

He loved learning new things and sharing that knowledge with others; he needed variety, such as creating different projects for students to work on; and he had a burning interest in exploring new technology and understanding how it really worked, how it could be improved.

With his newly found insights and his revised, updated resume in hand, Vince found a job teaching adults how to use new technology. The job requirements that clicked for him? Learn new software capabilities, travel around the country to assist with installations, and train new customers about the software. After a few years, he got so good at his job, he moved to an even bigger technology company with far more opportunities for travel and training. And never once did he miss what had been for him the suffocating bureaucracy of the K-12 educational system.

  • What, specifically, is it that you most like about your target industry?
  • Could that possibly be fulfilled in a different way?
  • What tasks in your favorite job(s) were the most fun for you, and why?
  • Do you like helping others? Being in control?
  • Is it accuracy and precision? Variety and flexibility?

How can you transfer that fun and excitement to another industry and expand your horizons? And give yourself more career options?

Comments and questions welcome!

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How to Handle Phone Interviews

Hiring managers and search committees are sometimes so pressed for time that they now conduct their preliminary interviews over the phone. It’s not unusual to be invited to a phone meeting including several members of a search committee who will interview you together, much like an interview in person. Typically, these meetings are arranged in advance, and you will know when it will occur, and who will be present.

It’s best to be prepared for this interview, since it will likely determine if you will be invited in for an in-person interview as well.

Long ago, I applied for a local IT job. Sent in my resume and cover letter and waited. Several days later, the phone rang after dinner.  It was someone from the organization I’d applied to and I expected him to offer me a date and time for an interview. He didn’t. I soon realized he was interviewing me over the phone! That wasn’t a common practice at the time and I was shocked!

I regained my composure and asked for a minute to get my folder so we could both be looking at the same materials. That worked just fine, we chatted for a while, and some time after that I was invited for an in-person interview. Ultimately I was offered the job, but declined, knowing it wouldn’t be a good fit for me.

Since then, in any job search workshops I deliver, I suggest these six strategies for phone interviews:

  • Keep a separate folder for each job you apply for. Include a copy of your resume and the specific cover letter you included when you applied. Include any other relevant materials such as the job posting or the online or newspaper ad.
  • Practice interviewing on the phone with a friend or a coach to determine both your telephone strengths and your challenges. Do you say “um” or “you know” or something else too often? Is your voice at an appropriate level? And so on….
  • Stand up for your phone interview. This gives you more energy, strength, and animation. You will sound more excited about the possibility of working for this company and for these people. Your voice will sound more professional!
  • Use something as a lectern as you speak. The kitchen counter may be perfect, or an ironing board, or something that will let you stand up and see your notes at the same time.
  • Go “around the table” and ask what role each person on the call has within the organization. Try to sort out their voices, so you will know who is asking which questions as they interview you. Use their names in your responses, both for their sakes, and for your own, so you can remember later who asked you what.
  • Take notes as you go along, if possible, but not if it distracts you from the conversation and the interview. If not during the interview, then jot down highlights after the call is over, and place those notes in your folder for later reference.

Tell us about any phone interviews you’ve had, and what you may have learned as a result!

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Age Discrimination, or Not?

When older workers compete or interview for the few jobs available these days, they report hearing lines such as “you’re overqualified for this job”— which may be true in some cases (the job requires a high school education and they have a PhD., for example). Often older workers interpret these words as age discrimination.

What to do? Assume it’s true and act as though you’ll never find gainful employment again? Why waste time and effort against such daunting odds?

On the other hand, you could channel your creative energy into making a case for your unique knowledge, special skills, and experience!

Why should an employer hire you — if other, younger, perhaps less expensive applicants are available? What makes you better than the competition?

  • Are you extraordinarily computer savvy?
  • The fastest, most accurate typist?
  • The best organized office professional in the country?
  • The best manager on the planet?
  • Do you possess consummate people skills?

Remember, employers want to hire the person who will make them look good, the person who will do the job better than anyone else. It’s your responsibility — in the cover letter, resume, and throughout the interview process — to convey your unique qualifications.

Don’t use your age against yourself — as an excuse for not getting hired. Instead, use your accumulated experience and expertise to stand out from a younger crowd!

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What Can a Career Coach Do for You?

Too many people turn to career coaches for easy fixes, magic potions, and/or sure-fire solutions to job or career challenges. That’s not how it works!

False assumptions about career counseling/coaching can undermine the effectiveness of the coaching process.

A November 17, 2009 NY Times article recounts single visits to each of three career counselors, looking for a hypothetical “Plan B” for the author’s career. She accurately noticed three dramatically different approaches, and concluded that none of the three was able to help her develop an alternate career path. It appeared to me that she was looking for a magic bullet—and in a single visit, no less!

Career coaching works best when the client and coach work together, side by side, toward a common goal. Successful outcomes occur when both the coach and the client fulfill their separate responsibilities to the best of their abilities.

Ideal coaching clients are invested in the outcome and committed to achieving it—whether it’s picking a career, changing careers, or solving a problem at work. The coach will be asking difficult questions, exploring possibilities you may not have considered, and challenging you to look at things from different perspectives—not be selecting careers or fixing workplace problems.  Instead, the coach and the client together work to determine what changes the client wants to make, and what it may take to effect those changes. The motivation to make those changes must come from the client.

  • Are you currently motivated to make a change in your work or career?
  • What would you gain if you were able to make that change?
  • What’s stopping you from moving forward?

Comments Welcome!

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